Typically, no.

Most of our jewelry is manufactured specifically for us, which means we can’t special‑order single pieces. Our suppliers require us to order 100+ units of a SKU at a time, and production can take anywhere from 1–4 months. Because of that, we’re not able to bring in one‑off items or custom requests — even though we totally understand why people ask.

However, if you’re looking to order 100+ of a specific item and can wait for the production timeline, feel free to reach out and we can chat about it.

Once your parcel is picked up, it’s fully in the hands of the courier. We see the exact same tracking information you do, and we can’t access anything behind the scenes. We know how frustrating that is — it’s frustrating for us too, because we can’t push it along or get extra details.

Tracking updates are limited. After the parcel leaves Vancouver, it often won’t show any movement until it reaches the sort facility in your local area. This can mean several days with no scans or updates, even though it’s still moving through the system. We're not too thrilled with this lack of updates.

You’re welcome to call the courier directly — they may be able to tell you if there’s been a delay or breakdown that isn’t showing online. That said, they usually won’t take action until the package is officially marked overdue or lost in their system

Purolator - 1‑888‑744‑7123
UPS - 1‑800‑742‑5877
FedEx - 1‑800‑463‑3339

In order to acess our store, you need to have a wholesale account, which are only available to verified professional piercers. If you don't have an approved account with us, you can apply for one.

Request a Wholesale Account

Already have a wholesale account?

We've recently updated our loggin process. If you aren't able to access the site, please log out, then log back in again.

Once you enter your email, you should be asked to enter a code that has been emailed to you. Once you've done this, you should be able to get full access again.

We’ve moved away from password‑based logins.

When you sign in, you’ll be asked to enter the email address associated with your account. A verification code will be sent to that email.

Simply enter the code to access your account.

To be eligible for free shipping, you need to spend a total of $300 after discounts and before taxes.

Free shipping is Ground Only

YES! If you’d like your order to arrive sooner, you can request an Express Shipping Upgrade by leaving a note at checkout.

Once your order comes in, our team will:

• Find the Express rate for your shipment
• Subtract the Ground rate your order qualified for
• Send you a quick invoice for the difference

After you approve the upgrade by paying the balance invoice, we’ll ship your order using the faster service.

If you choose not to pay it and default to the ground service, simply ignore the balance invoice and reply via email to ship ground.

Delivery times can vary, because a lot depends on where you’re located, the size and weight of your order, and which courier handles the shipment. We work with several carriers, and each one has its own routing, processing speed, and service patterns. Most couriers also don’t move parcels on weekends, which can add a little extra time to the journey.

Even with all those variables, we know it’s helpful to have a general idea of what to expect. Below is a non‑guaranteed guide to typical Ground Shipping timelines when shipping from British Columbia.

Estimated Ground Shipping Times From BC

BC (local/regional): 1–3 business days

Alberta: 2–4 business days

Saskatchewan: 3–5 business days

Manitoba: 4–6 business days

Ontario: 5–8 business days

Quebec: 6–9 business days

New Brunswick: 7–10 business days

Nova Scotia: 7–10 business days

Prince Edward Island: 7–11 business days

Newfoundland & Labrador: 8–12+ business days

Yukon: 3–7 business days

Northwest Territories: 5–10 business days

Nunavut: Highly variable (often 10–20+ business days)

A Quick Note on Variability

• Different couriers = different speeds and routing
• Remote or rural areas may take longer
• Weekends and holidays can pause movement
• Weather and carrier volume can cause delays

If you ever need your order faster, you can request an Express Upgrade at checkout and we’ll help make it happen.

In most cases, yes — as long as your order hasn’t shipped yet, we can usually add items to it. Just keep in mind that adding products may change the size or weight of the parcel, which can occasionally delay the shipment or increase the cost of shipping.

If you’d like to add something, send us an email with:

• The SKU of each item you want to add
• The quantity of each

We’ll update your order on our end and send you an updated invoice to approve before anything ships.

Each piece of jewelry is packaged in its own individual bag, and every bag includes the item’s SKU. That SKU tells you exactly what the piece is — including the material, threading, style, size, and colour.

If you’d like help reading our SKUs, we have a simple guide that explains how they work.

You can find it here: SKU Breakdown

Please check out our retail store

Pierced Affliction

EO Gas Sterilization

EO sterilization uses a specialized gas to penetrate packaging and materials at low temperatures.

Because it requires highly controlled facilities, ventilation systems, and strict safety protocols, it’s not something piercing studios typically do in‑house. In North America, EO sterilization is usually handled by large commercial sterilization agencies, not individual shops.

• Works at low temperatures
• Suitable for heat‑sensitive materials
• Requires commercial‑grade equipment and facilities
• Typical expiry (if packaging is undamaged): around 3-5 years

Steam Sterilization (Autoclaving)

Steam sterilization is the industry standard for piercing studios across Canada and the USA. Autoclaves use a precise combination of heat, pressure, and exposure time to achieve sterility. Studios must follow strict parameters to meet health‑inspection requirements.

• Uses high heat and pressure
• Fast, reliable, and ideal for studio use
• Requires proper cycle parameters to be considered sterile
• Typical expiry (if packaging is undamaged): around 2-3 years
  
  (This can vary — health inspectors may have different expectations depending on the province.)

The format is quite specific for the postal code, please make sure you have a space between the first and second set of characters.

(Like this: A1A 2B2)

You can access our full refund policy, as well as the Refund Request Form by clicking the link below.

Refunds, Returns & Exchanges

Depending on the situation, you may be able to return an item for a refund or an exchange. For more information and to access our Refund Request Form, please click the link below.

Refunds, Returns & Exchanges