Shipping policy

Order Processing & Packing

  • The shipping time shown at checkout reflects courier transit time only — it does not include packing or pickup.
  • Orders are packed promptly and may leave the same day or the next day, depending on order volume and courier pickup schedules.
  • Orders that do not require custom sterilizing ship within 12 business hours.
  • Orders requiring custom sterilizing may take up to 24 business hours.
  • If an extended delay is expected, our Customer Service team will notify you by phone or email.

Operating hours: Monday–Friday, 8 am–4 pm PST. Closed on statutory holidays.
Example: An order received at 3 pm Friday (no custom sterilizing) has a maximum shipping deadline of Tuesday by 11 am.

Courier Pickup Times (Mon–Fri, PST)

  • FedEx: 9–10 am → always next‑day pickup
  • Purolator & UPS: 1–2 pm

Special Delivery Instructions

  • We will do our best to accommodate special delivery notes (e.g., business closed certain days).
  • Once a parcel leaves our warehouse, courier handling is beyond our control.
  • No signature required by default. You may request signature confirmation if you prefer (fee aplies)
  • Consider shipping to a residential address if your business has delivery restrictions.

Shipping Rates

  • Free Ground Shipping (Canada): Orders of $300 CAD or more* (after discounts, before taxes), this excludes NWT and NU (which we subsidize shipping costs for and issue a store credit for a partial refund). For YT destinations orders over 50lbs may result in an additional cost being billed.
  • Free Ground Shipping (USA): Orders of $1200 CAD or more (after discounts, before taxes). Excludes Alaska & Hawaii.
  • Typical ground transit times:
    • BC & Alberta: 2–3 days
    • Central provinces: 5–10 days
    • USA, Newfoundland, Yukon: 10–14 days
  • Paid Express upgrades: If your order qualifies for free ground shipping you may request express service. We will invoice you only for the difference between ground and express rates.
  • Heavy Orders: Aftercare launch packs or cumulative box orders over 50kg ship at a flat rate of $24.99 (we subsidize the remainder).

For orders under $300 CAD:

  • Real‑time courier rates are displayed at checkout.
  • No handling fees are added.
  • CPS negotiates discounted rates with carriers and passes those savings on to you.
  • All orders ship from our warehouse in Salmon Arm, BC.

Import Taxes & Duties

  • For orders shipped outside Canada, the receiver is responsible for all import taxes and duties.
  • USA customers: The $800 household exemption no longer applies. Duties and import charges are payable on delivery.

Canada Post as a Provider

  • Canada Post is typically more expensive, slower, and less convenient than courier options.
  • If you do not qualify for free shipping and still prefer Canada Post, you must pay the Canada Post rate.
  • If you qualify for free shipping, we will use the lowest‑cost ground option. If you specifically request Canada Post, you will be billed for the difference in cost